by Manoj Jasra

Last week I caught up with Stephen Woessner, the author of The Small Business Owner's Handbook to Search Engine Optimization.  In his book, Stephen outlines a 15-step process to help improve the performance of your website in organic search.  In our chat, Stephen gave me some insight into his latest SEO book.

[Manoj]: Your book is targeted at Small Businesses, talk to us about the importance of small businesses understanding the foundations of SEO in order to really kickstart their website(s)?
 
[Stephen Woessner]: A small business owner needs to take advantage of every possible competitive advantage, especially during this challenging economy -- and having an effective Web presence is one of the best strategies to increase sales. SEO is a proven, low-cost strategy for increasing Web site traffic, and a business owner does not need technical skills to get substantial results. By following the 15-step process in The Small Business Owner's Handbook to SEO, business owners will see a dramatic increase in rankings within 30 days or less and a doubling of Web site traffic in 90 days or less. SEO provides any business owner with measurable results and proven performance.
 
[Manoj]: If small businesses could focus on just 2 or 3 main strategies in your 15 step process what would you want those to be?
 
[Stephen Woessner]: Great question! My advice would be to focus on Steps 3-6 initially. Step 3 teaches business owners how to select keywords that are proven performers so no time is wasted on words that don't matter. Step 4-6 teaches business owners about the three most valuable pieces of real estate on any content page: 1) Page title, 2) META keywords, and 3) META description and how to optimize these fields using the keywords selected during Step 3. However, the power of my 15-step SEO process is using all the steps in unison, but if a business owner did nothing else, they should absolutely take advantage of Steps 3-6.
 
[Manoj]: This book has a lot of great information and can be digested in very little time - is this what you envisioned before you started writing?
 
[Stephen Woessner]: I am glad you think so and absolutely! My goal in writing The Small Business Owner's Handbook to SEO was to make it very practical and tactical. I wanted to include a specific step-by-step process that any business owner could sit down, read, and begin using right away. I wanted to take a no-nonsense approach and provide a handbook that delivered efficient and effective results.
 
[Manoj]: Do you think SEO still provides one of the best ROIs compared to other online strategies?
 
[Stephen Woessner]: Definitely! I cannot think of another online promotional strategy that is as effective as SEO with a little to no-cost investment. SEO should be the promotional foundation to any Web site.
 
[Manoj]: You mention article submissions in your link building chapter, how effective is this strategy?
 
[Stephen Woessner]: Writing and submitting articles to the free distribution sites that I highlight in my book is the single most effective strategy for building high-quality, in-bound links to a Web site. The articles also demonstrate a business owner's expertise in their given industry. The link building strategy I explain in detail within Step 15 will generate hundreds of new, high-quality, in-bound links within 90 days or less. The additional links will also increase a Web site's site popularity within Google, and as a result, the site's rankings will go even higher.

by Stoney deGeyter

Ever see one of those movies where some secret government agency has a super high-tech office in an old, dilapidated building in some rundown part of town? The camera starts on the outside, looking over a ghetto as it moves down the street. It zeros in on a rundown building that a squatter would be embarrassed to live in. Then, as the camera moves inside we are shown a state-of-the art facility worthy of a Manhattan high-rise office in the 22nd century.

Sometimes SEO is just like that, but the opposite. A lot of time and energy is spent on the "exterior" (search engine rankings) while ignoring the interior (building a great website.)

Imagine yourself driving through a newly renovated area of town. The asphalt is freshly laid with bright yellow lines down the middle. Young, budding plants have been planted along the sidewalks between the street and newly stuccoed office buildings that look to be full of leather bound books smelling of rich mahogany. Now imagine walking into one of those buildings to find torn up carpet, water-stained ceilings, crumbling sheet rock on the walls, and someone doing their business off in the corner.

Imagine the change of emotions you'd feel. Stepping up to the door you feel confident that you're walking into a place that's going to meet your needs. But as soon as you open the door, you're hit with a stench that is the forebear of whats to come.

Focusing on search engine rankings while ignoring the quality and usability of your website may be a great way to get visitors in the door, but what will they find once they get there?

Putting your money where it counts.

When you're on a budget, as many businesses are today, you really want to spend your money where you're likely to get the greatest benefit. Unfortunately, money isn't always spent on what is actually the most beneficial, but rather what is perceived to be. While SEO can help you gain exposure and drive traffic to the front door of your website, if what's behind those doors isn't up to expectations, all the money getting them there is simply a waste.

A couple years ago I had my wisdom teeth removed, had a root canal and then a cap put on one of my teeth all in a couple of months time. I had to see several different dentists, each a specialist in a different area, so I got to see quite a few dentists offices, noticing a stark contrast between them.

Most of the offices were roomy and full of nice furniture, but one stood out as a genuinely scary experience, especially for someone who suffers from mild claustrophobia. The receptionist's desk was two and a half feet wide and piled high with about a years worth of "stuff that can wait."

I was placed in one of the procedure "rooms" looking right at someone else being examined by one of the nurses. As I laid back in the chair to get some X-rays, the nurse had to duck repeatedly around overhanging equipment while stepping over a small office trash can to get out to the hallway. It was like trying to perform an operation in a closet.

This is what many business websites are like when they focus on SEO and ignore their website design. There is nothing wrong with investing in SEO to drive traffic, but SEO is not the end of the story.

Conversions matter

A while back we had a long-time client undergo a major site redesign. They had held their rankings pretty solidly over the years but the site was design was getting stale. We had also been prodding over the previous months to address their site's many inefficiencies. Because their business had been growing significantly since we started working on their SEO campaign, they were never in a real hurry to make any changes. But finally they made the move.

The client invested in a major redevelopment of the site and rolled it out to the public. Almost immediately something amazing happened. Their conversion rates jumped by 30%!

This jump wasn't the result of new keywords optimized, or previously optimized keywords suddenly moving up in the rankings. The increase in conversions was directly tied to making their site more appealing and user-friendly.

The new site design cost them about what a years worth of SEO cost them. With a much more user and search engine friendly site, the efforts we were able to shift the efforts of the SEO campaign from creating band-aid solutions to being able to invest in a far more focused keyword targeting campaign.

With the additional revenue the client began talking about expanding the online marketing efforts; and why not? With a newly polished, high-tech interior, why not do all that you can to drive even more traffic to the higher-converting site?

No one can deny the value of getting first page placement for relevant keyword phrases. But many small businesses still need to be convinced that there is more to marketing than rankings and traffic. Bringing traffic into the slums isn't all that difficult to do. Getting someone to buy from you while they're there is. Lucky for you, it's not too great of a distance from Harlem to Manhattan. Conversions do matter. And in the end, conversions are what matter most.

by Jennifer Laycock

Earlier this week I made a post about why companies need to add a social media strategy budget to their 2010 marketing plans. The first reason on my list was the ability social media gives a company to listen to their customers.

Listening to the unfiltered thoughts, complaints and praises of customers via social media carries a huge benefit for the companies who know how to leverage it. That said, it's also one of the most terrifying aspects of social media for many brands. Fear of what will be said is still one of the biggest reasons companies are afraid to dip their toes into the social media waters.

Last week Zane Safrit pointed to an interesting article over at Business Week that examines corporate fear of social media negativity.

Zane hit the nail on the head when he titled his response "Shooting the Social Media Messenger" He wrote:

The most interesting part of the paragraph warning readers of the perils in that bottle of elixir titled social media was its encouragement to shoot the social media messenger. Don't like the message being shared about your brand on twitter, facebook, blogs, etal? Shoot 'em. Shoot the social media tools.

Zane offers some great insight (so make sure you go read his post) and it got me to thinking a little more deeply about the root of corporate social media fear.

On some level, companies seem to have this idea that if they keep their heads low and stay quiet, they can pass, unnoticed through the era of social media and go about their business. Unfortunately, the likelihood of ignoring social media and staying a successful company is becoming about as likely as ignoring the Internet and staying a successful company. It can be done, but it's unlikely. There's a mistaken idea that the collective voice of social media and NOT the company itself will be the source of negative commentary.

From Business Week:

...with one misstep, one clumsy entrée, companies can quickly find themselves victims of the forces they were trying to master. Thousands of bloggers attacked Motrin last year because of an advertisement from the Johnson & Johnson (JNJ) brand they found demeaning to mothers.

Ok...back up a minute here.

Thousands of bloggers attacked Motrin because of something Motrin DID, not because they COULD...and there's a big difference there.

There was a time where companies could launch an ill-fated or poorly targeted or even a downright offensive campaign to the world and remain mostly protected from backlash. There might be a slight dip in sales or even a few angry letters and phone calls, but unless some angry consumer had a mainstream media connection, things mostly got ignored. These days, a stay-at-home-mom can have an online network of millions she can access with a few keystrokes. The voices and opinions haven't changed, they've just been given reach.

That's a hard pill for some companies to swallow. It's far easier to "blame" social media and the "angry mobs" that form than it is to admit the angry mob never would have formed in the first place if the company hadn't done something dumb.

But That's Not the Point I Want to Make

The commentary I've seen on this article so far pretty much stopped there. It points out the fear companies have of engaging with consumers because consumers might react poorly to their ideas. There's a bit of irony to be had here when you realize some social media types are jumping on the article because of it's shoot the messenger mentality. Why? Because the article goes on to make some very good points that really need to be addressed by our community.

The problem, according to a growing chorus of critics, is that many would-be guides are leading clients astray. Consultants often use buzz as their dominant currency, and success is defined more often by numbers of Twitter followers, blog mentions, or YouTube (GOOG) hits than by traditional measures, such as return on investment. This approach could sour companies on social media and the rich opportunities it represents.

Let's read that last sentence again...

This approach could sour companies on social media and the rich opportunities it represents.

And THEREIN lies the problem...

While I'm a social media strategist for small businesses, my background is in organic search engine optimization. In other words, I come from the "original" snake oil of online marketing. Social media, for all it's hype and loyalists STILL hasn't broken through the mainstream marketing barrier. It's where SEO was half a dozen or more years ago. It's fighting to define itself, to justify itself and to legitimize itself.

It's not going to be an easy battle.

We're Going to Have a Big Mess to Clean Up

Sure, we can point out how many companies are devoting dollars to it. We can give case study after case study of companies both large and small who have seen glorious success with social media. Guess what? We could do the same thing with SEO, to some degree we could demonstrate success more concretely.

It's still a new industry with undefined rules and a million and one consultants out there blazing new trails. The sad reality is, more companies will be burned by social media "experts" than will be helped by them this year.

To this day, I still talk to companies who have been burned time and time again by search engine marketers. Small businesses who have invested thousands, or even tens of thousands of dollars into search engine optimization strategies that were outdated, ineffective and totally untargeted.

And THAT is what will happen with social media as well.

Social media is evolving at an ever increasing pace. Facebook, Twitter, YouTube, Digg, FriendFeed, Flickr, MySpace, Yelp, Google Maps, LinkedIn, Blinklist, del.icio.us, Furl, Reddit, Mixx, LiveJournal, tumblr, I could go on and on and on and on. (Heavens knows the list of social media sites does...)

Right now, there are boatloads of social media consultants who promote and measure success by getting a company signed up with a million accounts and building up a million followers.

Who cares?

Social media isn't a one size fits all solution. Every company will need a completely different strategy for success and guess what? Not all of them need Twitter, or Facebook or even a blog. Finding (or being) a social media strategist isn't about knowing how to build a presence or set up an account, it's about knowing how to set goals, establish a way to track those goals and then having the marketing knowledge needed to leverage conversation to reach those goals.

There are lots of great and effective social media strategists out there who can do this. Unfortunately they are severely outnumbered by the ones who can't. And THAT is what will make the next few years challenging for this industry. The social media strategists who "get it" are going to need to do a lot of educating and expectation setting with clients. They'll be doing a lot of clean-up as they come in to business relationships with companies who've been sold a bill of "get a lot of Twitter followers" goods. They'll have to work harder to change minds and prove themselves than they would have if they'd gotten there first.

I still see my friends in the world of search doing this. More and more often, they're the second (or third, or fifth) search agency a client has come into contact with and they have a lot of reeducating and reassuring to do before they land the contract. I fully expect those of us in the social media space are going to quickly find ourselves in the same position.

Social media may be on the rise, but it's popularity will attract those who are in it just to make a quick buck. That's going to leave the rest of us playing clean-up. On the bright side, it's also going to make it easier for the ones who build true and trackable strategies to differentiate themselves and rise to the top.